lb89's Privacy Policy

1. Introduction

lb89 is a trusted online betting and casino platform in Bangladesh. When you use our website lb89.cam, you share some personal information with us. This Privacy Policy ("Policy") describes how lb89 collects, stores, uses, and protects that information.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services or contact our support team.

This policy has been prepared in accordance with the Bangladesh Information and Communication Technology Act and applicable international data protection regulations. We may update this policy from time to time and you will be notified of any changes in an appropriate manner.

2. What Information We Collect

We collect various types of information when you open an account and use services at lb89. The details are listed below:

2.1 Registration Information

Information you provide when creating an account includes:

• Full name and username
• Valid email address
• Date of birth (for age verification; must be at least 21 years old)
• Residential address
• Preferred currency and language

2.2 Identity Verification Information (KYC)

To ensure security and prevent fraud, we may request identity verification documents for transactions above a certain amount:

• National ID card (NID) or passport copy
• Recent utility bill or bank statement (as proof of address)
• Proof of ownership of a bKash, Nagad, or Rocket account

2.3 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket mobile number (for transactions)
• Transaction history and amounts
• Information on deposit and withdrawal timing

2.4 Technical Information

Information collected automatically while you use our platform:

• IP address and device identifier
• Browser type and operating system
• Time spent on the website and pages visited
• Cookies and similar tracking technologies
• Access logs and session information

2.5 Gaming Behaviour Information

• Game history, betting patterns and amounts
• Favourite games and categories
• Bonus and promotion usage information

3. Purpose of Using Information

lb89 uses your information for the following purposes:

1. Account Management: To create, verify, and maintain your account and confirm your identity.
2. Transaction Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.
3. Customer Support: To resolve your questions and issues through 24/7 live chat in Bengali.
4. Ensuring Security: To detect and prevent fraud, money laundering, and other illegal activities.
5. Legal Compliance: To maintain records required under applicable laws and regulations.
6. Platform Improvement: To improve the quality of our services and enhance the user experience.
7. Responsible Gaming: To monitor gaming behaviour, identify potentially problematic playing patterns, and provide necessary support.
8. Personalised Experience: To provide relevant offers and bonuses based on your preferences.

4. Data Storage and Security

lb89 has adopted industry-standard technical and administrative measures to ensure the security of your information.

4.1 Technical Security Measures

• All data transfers secured with high-grade SSL encryption
• Sensitive information stored in encrypted form
• Regular security audits and vulnerability assessments
• Firewall and access control systems to prevent unauthorised access
• Two-factor authentication support

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary after that to meet legal obligations. Financial transaction records are retained for a minimum of five years after account closure.

4.3 Response to a Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to minimise the damage.

5. Sharing Information with Third Parties

lb89 does not sell your personal information to any third party. However, some information may be shared in the limited circumstances below:

• Payment Processors: Information necessary to complete transactions with payment service providers such as bKash, Nagad, and Rocket.
• Legal Obligations: Disclosure of information required by court orders, lawful requests from investigative agencies, or applicable law.
• Technology Service Providers: Trusted technology partners who assist in operating our platform and who work under strict confidentiality agreements.
• Fraud Prevention: Security-related information shared with relevant agencies engaged in combating cybercrime.

We do not share your information with anyone for any purpose other than those listed above without your prior consent.

6. Cookie Policy

The lb89 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 What Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us review website usage and improve our services.

6.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may prevent you from using the full functionality of the website.

7. Your Rights and Control

As a user of lb89, you have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (except where legal obligations apply).
• Right to Restrict Processing: You can request that the use of your information be restricted for certain purposes.
• Data Portability: You can receive a copy of your information in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw any consent you have previously given at any time.

To exercise these rights, contact us at [email protected].

8. Privacy of Minors

lb89 is strictly prohibited for anyone under the age of 21. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, that information will be immediately deleted and the associated account will be closed.

For age verification, we collect date of birth at the time of registration and verify documents when necessary. If you are aware that a minor is using our platform, please inform our support team.

9. International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it remains protected to an equivalent or higher security standard. Applicable international data protection regulations are followed for such transfers.

10. Policy Changes and Updates

lb89 reserves the right to update this Privacy Policy over time. When important changes are made, we will:

• Send a notification to your registered email
• Display a special notice on the website
• Update the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered as your agreement to the updated policy.

11. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available directly in Bengali

We aim to respond to all privacy-related requests within seven business days.

12. Responsible Gaming and Privacy

lb89 places the highest priority on responsible gaming. To this end, we monitor your gaming behaviour and provide support when needed. This monitoring data is used with the utmost confidentiality and is used solely for your wellbeing.

Our support team is always ready to assist with requests to set gaming limits, temporarily suspend your account, or permanently close it. For more details, visit our Responsible Gaming page.